1.How long will it take for my order to be processed and delivered?

Once you have submitted the order, it will normally take 1-2 working days for us to process the order and please allow 5-7 days for delivery via USPS Express Mail, but sorry we do not offer overnight shipping at this time.

2.How can I check the status of my order?

You can login into your account and check the status of your order in the order history.

 

3. How much shipping will be charged for each order and how can I track my parcel online?

The tracking number would be sent by email once the items have been shipped. The shipping charge is free.

4. What should I do if I never received the shipment?

After we provided the Tracking Number, the customer should track the items online frequently to avoid the troubles unaware in the delivery process. You can email our sales team directly on the lost shipment and we will investigate the case. Once we are convinced that the item was lost, we will replace a new shipment to you or refund. However, we will not be responsible for the lost if the you have furnish incorrect information in the order form.

 

5. How do I order on Ebaytop.com?

Ordering on ebaytop.com is easy and safe. Once you have found the item you would like to purchase, click on the ¡°add to cart¡± button to place it in your Shopping cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your pAYPAL information.

6. What methods of payment do you accept?

There are currently three ways to pay. Most customers are used to accept online payment with Paypal. If customers don¡¯t have paypal available, or need to buy large sums of goods, we strongly recommend Western Union Money Transfer. 1.  Paypal. You can also contact our online service to get a payment request from Paypal.   2. Western Union Money Transfer. We can accept payment by West Union when you want to order large sums of jewels(usually 2,000 USD above). Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm you can pay by West Union, then contact us to get our receiptor information of West Union

7.What if I need extra help or advice about my purchase?

If you need any assistance on your purchase, you may email to us!, then fill in the form, including your name, email and questions and submit them, it¡¯s ok.

8. What kind of currency do you accept?

At present, we accept US dollars uk pound and euro.

9. I have no idea which I shall buy, Can you give me some suggestions?

Of course! A gift from ebaytop.com perfectly expresses your feelings and honors life¡¯s important moments. You should make a decision according to the recipient, his or her or your taste or likings, your ability to pay, the season and festival, the relationship between your, and so on.

10. How can I make returns or exchanges?

You can contact us by email/msn - top_2006@hotmail.com. As a general rule, articles in saleable condition are accepted to be returned in 7 days or exchanged in 15 days after you receive them.

11. Things are usually cheaper if they are bought in bulk. Are you ?

Yes , it¡¯s sure! It will be cheaper if you are a package shopping or buy a lot of ornaments and jewelry and so on.

12. How to get my refund from negoodsshp.com?

When we both reach the consensus of refund, please provide us your PayPal account, so that we can send the money back to you as soon as possible.

13. Do they come with original Tiffany & Co Packs?

All our Tiffany & Co items are purchased from Tiffany Hong Kong Distributors,  All our items are stamped with "Tiffany & Co", and will come with Tiffany & Co gift packing including a blue box, a pouch, a card and a gift hand bag. All our items will not be covered by tiffany stores warranty, that's why we can sell at such discounted prices, but the items could be cared by local jewelers at very low costs. Our purpose is to offer people Tiffany & Co items with the best prices and no unnecessary charges. If you are trying to find gifts ideas for special moments or just want to please someone including yourself, comparing to the Tiffany's extremely HIGH prices , we are your NO.1 SMART choice.

14. What should I do if the items were damaged upon receipt?

You need to inform us immediately upon receipt of shipment. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.

15. Why are your prices so low but with good quality?

Please do not suspect us since we have a lower price.  just because we are direct agent.

16. How should I store my silver?

Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch provided with your tiffany store silver or a silver storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products. The sulfur in rubber causes tarnishing and corrosion.

Email/MSN:   top_2006@hotmail.com